Balihoo offers best-in-class support services to clients across our product portfolio. Experienced staff is available to support clients through system implementation and on-going maintenance and enhancement support. Our support personnel have deep media and system experience, as well as a universal commitment to the success of the customer.
For non-urgent issues or questions, please contact us via email at support@balihoo.com.
For more urgent matters please call us at 1-866-446-9914
Training
Our training services are highly customized to client needs and include any of the following components:
Initial Training and System Education: With system implementation, Balihoo provides a comprehensive end-to-end system training program for all modules within its product portfolio. Education services include class room/instructor-led training sessions, robust e-learning system and simulation tools, and complete online system documentation and help menus. We work very closely with each client to design and tailor a training program appropriate for their unique user base and workflow needs.
On-site Support Services: During or post-implementation, clients may choose to have Balihoo system experts and support staff located on-site to field user inquiries or conduct follow-up education. Each on-site support personnel is well-equipped with a number of e-learning and online support management tools to ensure clients a smooth transition onto the Balihoo system.
Media Consulting
Our Media Specialist team acts as your very own on-demand consulting and services team.
Have a big buy coming up and need some short-term help? You can use our experts to “staff-up” without staffing-up. We’re available for quick-turn projects and happy to help you across the spectrum of the buying cycle from property identification to data gathering/analysis, planning/buying, execution, placement/trafficking and reporting. Just drop us a note and let us know what you need: sales@balihoo.com.
