We’re looking for a highly motivated, well-organized, customer advocate with advertising experience to help us manage customer relationships and ensure effective delivery of our market-leading business solutions.

The Account Executive will be the liaison between customers of our Marketer Solution and Balihoo.  He/she will work closely with the customer to understand their business needs and ensure that Balihoo resources are properly aligned to deliver a quality solution that exceeds the customer’s expectations.

Primary Responsibilities:

• Primary liaison between the customer and all Balihoo resources, with accountability for customer success and satisfaction
• Gather advertising requirements from the customer and communicate those requirements to our internal teams
• Coordinate cross-functional internal resources to ensure timely and quality deliverables to customers
• Manage customer expectations around timelines and service levels
• Advise customers on ways to optimize the use of our products and services
• Create strategies that will drive increased usage and customer adoption of our technology and services
• Identify and pursue opportunities to expand our relationship with customers
• Gather product feedback for consideration in our product roadmap process
• Participate in efforts to constantly improve our quality of service wherever possible

Candidates should possess the following characteristics:

• 2-4 years in a client-facing, advertising agency or media buying role 
• Passion for working with clients to build creative solutions to complex business challenges
• Excellent written and verbal communication skills
• Highly detail-oriented
• Self-motivated and able to work independently and collaboratively in a dynamic and loosely structured environment
• Bachelor’s degree in a related discipline preferred

Our culture is what makes us a great company – all candidates must be a strong cultural fit (see http://www.balihoo.com/about-balihoo/culture.html for more information about our culture.)

This position is based in Boise, Idaho.  Travel requirements will vary depending on client needs, but likely will not exceed 5-10%.

Balihoo is an equal opportunity employer.

To apply, send your resume and cover letter to jobs@balihoo.com.  Please be sure to put “Account Executive” in the subject line.

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